RETURNS AND EXCHANGE

Returns

Returns of unused items, with its original tags on, are accepted provided we receive your return within 14 calendar days from its delivery date.

No cash refunds will be given. We only offer store credit refund, which will be valid for 180 days from date of issue.

Please note that returns or exchange of sale items, under-garments, bodysuits, swimsuits, cosmetics & lifestyle goods will not be accepted. We reserve the right to refuse any returned item or exchanges that we does not meet our standards.

All postal fees, custom duties, and taxes for returns are to be borne by the customer. For international mail (outside of Singapore), items sent back to us for an exchange must be declared as “Returned Goods” in your respective customs declaration forms.

We recommend to use a trackable postal option. Any lost parcels will be the responsibility of the customer. MARSHMALLO Pte Ltd will not take responsibility for any lost items in transit.

 

Exchange

Exchanges are processed in the same way as Returns.


Please follow the Returns process to claim your store credits.

Thereafter, you may utilise your store credits to re-purchase an item, subject to stock and size availability.

We reserve the right to refuse any returned item that does not meet our standards.

 

All postal fees, custom duties, and taxes for returns are to be borne by the customer. For international mail (outside of Singapore), items sent back to us for an exchange must be declared as “Returned Goods” in your respective customs declaration forms.

We recommend to use a trackable postal option. Any lost parcels will be the responsibility of the customer. Marshmallo Pte Ltd will not take responsibility for any lost items in transit.

Please follow these instructions:

(1) Please send packages back to:

MARSHMALLO PTE LTD
96A JALAN SENANG
05-01
SINGAPORE 418481

(2a) Packages must be packed with MARSHMALLO Returns Form filled up (The 'Returns Form' comes with your receipt in your parcel). If your form has been misplaced, please download/ print the form below and fill up all sections.

(2b) For international customers, Items sent back to us for an exchange must be declared as 'Returned Goods' in your respective customs declaration forms

(3) Returns will be processed in the form of store credits to your account within 14 working days of receiving your return. Your store credit will be valid for 180 days from date of issue.